FAQs


 

Can our existing data be imported into iKnow?
Yes - we will import your data for free.  We've got a spreadsheet layout so that your data can match our columns which we can send you. 

Is there a minimum period?
6 months then it is a rolling contract.

What support do you offer?
We offer free technical support to all your Charity staff team. They can contact us during office hours to get straight through to our support team based in our Solihull office.

Who develops iKnow Charity?
Edit Websites is a software organisation who have been working with Charities and Churches since 2002. 

What backups do you provide?
Our cloud servers are backed up every night and our retention period is 9 months.

How do we pay?
By Direct Debit.

How quickly can we get up and running?
The speed that your iKnow platform gets up and running really depends on your team.  Once you have made the decision to go live with iKnow, we can help you get your data imported.  The speed that it does happen can depend on the size of the charity. If you need advice - contact us!

Do we pay for updates?
No! We are constantly developing iKnow as you will see from our latest news. When we release a new update to iKnow, every charity will benefit from this automatically without having to pay any extra.


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