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Can our existing data be imported into iKnow?
Yes - we will import your data for free.  We've got a spreadsheet layout so that your data can match our columns which we can send you. 

Is there a minimum period?
No - just pay monthly on a rolling basis.  If you pay for a year in advance then you get 2 months free (12 months for the price of 10).

What support do you offer?
We offer free technical support to all your Charity staff team. They can contact us during office hours to get straight through to our support team based in our Solihull office.

Who develops iKnow Charity?
Edit Websites is a software organisation who have been working with Charities since 2002. 

What backups do you provide?
Our cloud servers are backed up every night and our retention period is 9 months.

How do we pay?
By Direct Debit.

How quickly can we get up and running?
The speed that your iKnow platform gets up and running really depends on your team.  Once you have made the decision to go live with iKnow, we can help you get your data imported.  The speed that it does happen can depend on the size of the charity. If you need advice - contact us!

Do we pay for updates?
No! We are constantly developing iKnow as you will see from our latest news. When we release a new update to iKnow, every charity will benefit from this automatically without having to pay any extra.

Can I go on a higher monthly plan to get a lower transaction rate?
Absolutely - select which plan you want when you order iKnow Charity - you can do this after you setup a trial.

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